Brace Built Returns and Shipping Policy

Customer places order on the website. Customer either provides Federal Firearms Licensee (FFL) information at that time or we contact the customer to select an FFL in their state that will conduct the transfer. We build the firearm and transfer it to the selected FFL for sale to the customer. As an FFL, we ship all firearms using an approved carrier (FEDEX and UPS are most common) to another FFL and following all applicable Federal, State, and Local laws. These carriers provide proof of delivery. We include a copy of our FFL with every firearm purchase. The customer comes to the FFL and presents identification and fills out the Federal Form 4473. FFL conducts background checks and checks additional required documents as per State by State and local regulations before transferring possession to the customer. The customer’s identify will be verified at the selected FFL when they go to pick up their firearm. If the customer is rejected as being unqualified to own a firearm because of Federal, State, or Local regulations, the FFL will return the firearm to us and we will refund the customer’s money.

Our web sales of firearms products are all processed through a customer selected Federal Firearms Licensee(s) in the state of the purchaser. A customer pays us to build the firearm and we send it to that designated licensee for disposition to the customer. The customer then goes into that FFL location, provides identification and fills out a Federal Form 4473, and the FFL licensee executes the relevant process for that particular state with respect to a background check or need for additional documentation. If the customer is rejected because they are a prohibited person, the customer can contact us for a refund of the money collected. Background checks are performed at each FFL in accordance with Federal, State, and Local regulations. Background check requirements and firearms regulations vary from State to State.”

The customer is responsible for ensuring he or she meets all of the ownership criteria to purchase and own a Brace Built firearm in accordance with relevant state and local laws in the customer’s state of residence.

Returns

If the customer wishes to return the firearm, the customer must go through our return process. Customer or Reseller will communicate a complaint to Brace Built in writing. Brace built will take standard information about who, what, when, where, why, how alleged defect took place. Brace Built will issue RMA and shipping label. Customer or Reseller will ship item to Brace Built. Brace Built will receive item, evaluate item, determine if it is defective and if it is defective, if it is covered by the warranty. Brace Built will communicate findings to the customer or Reseller in writing and either 1) recommend replacing item or repairing item without charge if there is a defect and it falls within the scope of the warranty, 2) discussing further actions if there is not a defect, or 3) discussing how much it will cost to repair and ship back if it is defective but does not fall within the scope of the warranty. Title and risk of loss on the returned Products shall transfer when received at Brace Built’s docks in Garland, TX, United States.  If the return is in original condition with no wear, the customer may receive a refund.

 If the firearm cannot be legally transferred to the customer from a dealer, we will have the dealer ship the firearm back to us and the customer can contact us for a refund.

 

Brace Built Semi Automatic Rifle Sales to “Ban States” 

CALIFORNIA::
– At this time we do not ship any semi automatic rifle orders to this state

COLORADO:
– Brace Built rifles ship with 10-Round Magazines 

CONNECTICUT:
– At this time we do not ship any semi automatic rifle orders to this state

HAWAII:
– Brace Built rifles ship with 10-Round Magazines 

ILLINOIS:
– Brace Built rifles ship with magazines specific to city laws

MARYLAND:
– At this time we do not ship any semi automatic rifle orders to this state

MASSACHUSETTS:
– At this time we do not ship any semi automatic rifle orders to this state

NEW JERSEY:
– At this time we do not ship any semi automatic rifle orders to this state

NEW YORK:
– At this time we do not ship any semi automatic rifle orders to this state

WASHINGTON D.C.:
– At this time we do not ship any semi automatic rifle orders to this state